Privacy Policy

Last updated: January 2026

1. Introduction

Welcome to Indemsy ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Indemsy is a flight compensation claim service that helps passengers claim compensation for delayed, cancelled, or overbooked flights under EU Regulation 261/2004 and other applicable laws.

2. Data Controller

Indemsy is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@indemsy.com
  • Address: [Company Address]

3. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Identification Information: Name, email address, phone number, postal address
  • Travel Information: Flight details, booking references, airline information, travel dates
  • Identity Documents: Passport or ID copies (when required for claims)
  • Financial Information: Bank account details for compensation payments
  • Communication Data: Correspondence with us and airlines

We also automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Referral source

4. How We Use Your Information

We use the collected information for the following purposes:

  • To process and manage your compensation claims
  • To communicate with airlines on your behalf
  • To verify your identity and eligibility for compensation
  • To send you updates about your claim status
  • To process compensation payments
  • To improve our services and website functionality
  • To comply with legal obligations
  • To send marketing communications (with your consent)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to fulfill our service agreement with you
  • Legal Obligation: Processing required to comply with applicable laws
  • Legitimate Interest: Processing necessary for our legitimate business interests
  • Consent: Processing based on your explicit consent (e.g., marketing communications)

6. Data Sharing

We may share your personal data with:

  • Airlines: To pursue your compensation claim
  • Legal Partners: Law firms and legal representatives handling claims
  • Payment Processors: To process compensation payments
  • Regulatory Authorities: When required by law
  • Service Providers: Third parties who assist in operating our services

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, claim-related data is retained for 10 years after the claim is resolved to comply with legal requirements.

8. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal obligations)
  • Restriction: Request limitation of data processing
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@indemsy.com.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

11. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

  • Email: privacy@indemsy.com
  • Website: www.indemsy.com